Before you arrive:
We continue to place an emphasis on the safety of our team members and guests. At times there may be an additional wait time. Please know this is essential to ensure we continue to focus on social distancing. With respect of this we suggest you allow up to 1.5 hours for your visit.
We would appreciate if you pre-book your tickets online at melbournestar.com. You know you save up to 25% or more when you pre-book!
Yes, you can still purchase tickets onsite.
You are required to check in through the displayed Victorian Government QR Code and you will be asked to present this to your Welcome Host. We will remind you to social distance, to wear a mask and we have plenty of automated hand sanitizer dispensers for guests to use. In line with state government announcement from 11.59pm Tuesday, 27 July all our staff and guests who come onsite must wear a fitted face mask, unless an exemption applies.
Current restrictions now allow up to 10 guests per cabin.
For guests travelling together we allow up to 10 guests (including infants and children) in one cabin.
When required we will batch 6 guests who are not travelling together in one cabin.
If you prefer a Private Cabin for just you and your guests a Private Cabin ticket option is available.
If you have any symptoms associated with COVID-19 we ask that you reschedule your visit.
For any questions or concerns please contact our guest services at firstname.lastname@example.org or call 03 8688 9688.
The Melbourne Star is fully accredited by AM-SAFE, the highest level of amusement device & theme park safety accreditation in Australia. And we are proud to say the Melbourne Star currently operates at one of the lowest downtimes and with one of the most impeccable safety records in the industry.
While travelling with us be assured:
• Members of our Mechanical & Technical Services team, comprising experts in safety, engineering and maintenance.
• Every aspect of the Melbourne Star’s operation is fully audited by AM-SAFE every year, to ensure compliance with all safety requirements.
If you have any questions or concerns about safety around the Melbourne Star at any time, we welcome your comments.
We look forward to welcoming you aboard soon!